Return-Path: Delivered-To: craig.andrews@tessol-inc.com Received: from gator4254.hostgator.com by gator4254.hostgator.com with LMTP id 0LVwJ8P1JWSWNAkAcizydQ (envelope-from ) for ; Thu, 30 Mar 2023 15:49:07 -0500 Return-path: Envelope-to: craig.andrews@tessol-inc.com Delivery-date: Thu, 30 Mar 2023 15:49:07 -0500 Received: from us-smtp-delivery-115.mimecast.com ([170.10.129.115]:43771) by gator4254.hostgator.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.95) (envelope-from ) id 1phzCl-002l2g-8s for craig.andrews@tessol-inc.com; Thu, 30 Mar 2023 15:49:07 -0500 Received: from owa.hisna.com (Mail1.HISNA.com [209.203.79.41]) by relay.mimecast.com with ESMTP with STARTTLS (version=TLSv1.2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256) id us-mta-199-31T6_sCsNxuxcmUPToT1Cw-39; Thu, 30 Mar 2023 16:48:54 -0400 X-MC-Unique: 31T6_sCsNxuxcmUPToT1Cw-39 Received: from owa.hisna.com (10.120.11.64) by owa.hisna.com (10.120.11.172) with Microsoft SMTP Server id 14.3.498.0; Thu, 30 Mar 2023 13:48:30 -0700 Received: from irvhaeexmp01v.hke.local (10.120.11.56) by IRVHISECHP10.hke.local (10.120.11.172) with Microsoft SMTP Server (TLS) id 14.3.498.0; Thu, 30 Mar 2023 13:48:30 -0700 Received: from irvhaeexmp01v.hke.local (10.120.11.56) by irvhaeexmp01v.hke.local (10.120.11.56) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256) id 15.1.2308.27; Thu, 30 Mar 2023 13:48:30 -0700 Received: from irvhmamktp06v (10.120.11.74) by owa.hisna.com (10.120.11.56) with Microsoft SMTP Server id 15.1.2308.27 via Frontend Transport; Thu, 30 Mar 2023 13:48:30 -0700 MIME-Version: 1.0 Date: Thu, 30 Mar 2023 13:48:30 -0700 From: Subject: Hyundai Customer Care Case #: 21210297 To: X-Mailer: Siebel 8.1.1.14 SIA [23044] LANG_INDEPENDENT X-MSMail-Priority: Normal X-Priority: 3 Message-ID: X-CFilter-Loop: Reflected X-Mimecast-Spam-Score: 0 X-Mimecast-Originator: hmausa.com Content-Transfer-Encoding: Quoted-Printable Content-Type: text/plain; charset=UTF-8 X-Spam-Status: No, score=1.3 X-Spam-Score: 13 X-Spam-Bar: + X-Spam-Flag: NO Dear Craig Andrews, Thank you for contacting Hyundai Customer Care in regard to your concern wi= th the Dealership's pricing. We are sorry to hear of your dissatisfaction with your recent sales experie= nce at DICK HANNAH'S HYUNDAI OF PORTL. Your experience is important to us = as customer satisfaction is one of Hyundai=E2=80=99s top priorities. We review dealership feedback on a daily basis and will continue to work wi= th our dealers to improve our customers=E2=80=99 experiences. State laws l= imit our ability to intervene with dealership transactions as each Hyundai = dealership is independently owned and operated. We recommend you contact t= he manager of the sales department or the General Manager of the dealership= at 5032563700 to discuss offers/pricing. We have documented your feedback in case number 21210297 and will contact y= ou if additional information is needed. We appreciate you bringing your co= ncerns to our attention. Respectfully, Hyundai Customer Care Hyundai Customer Care: (800) 633-5151 Hyundai Bluelink Care: (855) 225-8354 Monday-Friday 6:00 AM-5:00 PM Pacific Time Saturday 6:30 AM-3:00 PM Pacific Time Sunday Closed For open campaign information, please visit: www.hyundaiusa.com/campaignhom= e -----Original Message----- From: CRAIG.ANDREWS@TESSOL-INC.COM Sent: 3/28/2023 04:20:03 PM To: ConsumerAffairs@hmausa.com Subject: =20 This dealer's ridiculous 'market adjustment' and excessively over priced ad= d ons is the reason we are no longer considering a hyundai ioniq OR Genesis= . there are too many honest car dealers out there to put up with that nons= ense.